Frequently Asked Questions

Frequently Asked Questions (FAQs)

1. What is an e-cigarette or vape?

An e-cigarette (or vape) is a battery-powered device that heats a liquid (commonly called e-liquid or vape juice) to create vapor, which is inhaled. It is often used as an alternative to traditional tobacco smoking.

2. Is vaping safe?

While vaping is considered less harmful than smoking traditional cigarettes, it is not risk-free. Vaping products contain nicotine and other chemicals that may pose health risks. We recommend consulting a healthcare professional for advice.

3. Do I need to be a certain age to purchase from your website?

Yes. You must be 18 or older (or 21+ in some regions) to purchase any products from our site. Age verification is strictly enforced at checkout.

4. Do your e-liquids contain nicotine?

Yes, many of our e-liquids contain nicotine in various strengths. We also offer nicotine-free options for those who prefer them.

5. What nicotine strength should I choose?

Nicotine strength depends on your previous smoking habits:

  • Light smokers: 3mg–6mg
  • Moderate smokers: 6mg–12mg
  • Heavy smokers: 12mg–18mg+
    If unsure, start low and adjust as needed.

6. What’s included with a vape starter kit?

  • Most starter kits include:
  • A rechargeable vape device
  • USB charging cable
  • User manual
  • A pod or tank (sometimes pre-filled or refillable)
  • Coils (if applicable)
  • Always check the product description for details.

7. How long does shipping take?

We typically ship orders within 24–48 hours. Delivery time depends on your location, usually ranging from 2–5 business days. You will receive a tracking number once your order is shipped.

8. Do you ship internationally?

Currently, we ship only within [insert your country/region]. Due to varying laws and regulations, we do not offer international shipping.

9. What payment methods do you accept?

We accept credit/debit cards, PayPal, and other secure payment options. All transactions are encrypted and secure.

10. Can I return or exchange my order?

Due to hygiene and safety concerns, we do not accept returns on opened e-liquids or used devices. However, if you receive a defective item, please contact us within 7 days of delivery for a replacement or refund.

11. How do I maintain my vape device?

  • Regular maintenance includes:
  • Cleaning your device weekly
  • Replacing coils when flavor weakens or you taste burning
  • Charging the battery properly
    Check the user manual or our Vape Care Guide for more tips.

12. Is vaping legal in my area?

Laws vary by country and region. Please check your local regulations regarding the purchase and use of vaping products before ordering.

13. Who should not use e-cigarettes?

  • Vaping products should not be used by:
  • Minors
  • Pregnant or breastfeeding individuals
  • People with heart conditions or certain medical issues
    Always consult a doctor before using any nicotine products.

14. How can I contact customer support?

You can reach us via: